Privacy Policy
1. Introduction: Our Commitment to Privacy
At Festival Cine Valdivia (“we,” “our,” or “us”), accessible through festivalcinevaldivia.com (the “Website”), we highly value your privacy and are fully committed to protecting and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
We uphold the highest standards of data privacy and adopt a privacy-first approach to ensure transparency, integrity, and accountability in all data processing activities conducted through festivalcinevaldivia.com.
2. Scope of This Policy and Role of Data Controller
This Privacy Policy applies to all visitors, users, and others who access the Website or otherwise interact with us through festivalcinevaldivia.com. Festival Cine Valdivia acts as the Data Controller and is responsible for determining the purposes and means of processing your personal data under data protection laws.
If you have questions about how we use your data or wish to exercise your rights, you may contact us through the contact email: [email protected].
3. Categories of Data We Process
We collect and process several categories of personal data, depending on how you interact with our Website:
a. Usage Data: Information about your browser type, IP address, pages visited, general location, session duration, device identifiers, and referral URLs. This data is collected to improve site functionality and monitor usage trends.
b. Account Data: Information you provide when creating an account, including your full name, physical address, email address, and telephone number.
c. Profile Data: Information relating to your user profile on the Website, including event registration details, content preferences, interaction history, and purchasing behavior.
d. Communication Data: Information from your correspondence with us, such as email inquiries, support requests, survey responses, and any associated communication history.
e. Technical Data: Information about your device, operating system, hardware specifications, mobile network status, browser settings, and system configurations.
f. Transaction Data: Information concerning ticket or merchandise purchases, including billing address, transaction ID, payment method, and delivery status.
g. Preference Data: Records of your consents for marketing communications, language settings, event preferences, and activity on opt-in or opt-out lists.
We do not process any sensitive personal data (as defined under Article 9 GDPR and Cal. Civ. Code § 1798.140(ae)) unless explicitly authorized and necessary.
4. Legal Bases for Processing Personal Data
We only process personal data when we have a lawful basis to do so, in accordance with Article 6 of the GDPR and relevant CCPA exemptions. These bases include:
– Contractual Necessity: When the processing is required to provide a service you have requested, such as processing ticket purchases or managing your account.
– Consent: Where you have provided clear, informed, and affirmative consent to receive marketing or use optional cookies.
– Legitimate Interests: For operations such as analytics, fraud prevention, and ensuring the security and performance of festivalcinevaldivia.com, provided such interests are not overridden by your fundamental rights.
– Legal Obligations: When processing is necessary to comply with legal or regulatory requirements.
5. Your Data Protection Rights
You have the following rights regarding your personal data:
– Right of Access: You may request confirmation of whether we process your data and obtain a copy of the data we hold about you.
– Right to Rectification: You have the right to correct any inaccurate or incomplete personal information.
– Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data under certain conditions.
– Right to Restriction of Processing: You have the right to request limitations on how we process your data.
– Right to Data Portability: You can request that we transmit your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to processing where we rely on legitimate interest or for direct marketing purposes.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
California residents may also invoke specific rights under the CCPA, including the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising privacy rights.
To exercise any of the above rights, contact us at [email protected].
6. Security Measures
We implement and maintain reasonable technical and organizational security measures to protect your personal data against unauthorized or unlawful access, loss, destruction, or damage. These include:
– Encryption of personal data in transit and at rest
– Strict access controls and authentication protocols
– Regular data backups and secure storage
– Employee training on data protection compliance
– Security audits and vulnerability assessments
7. International Data Transfers
Your personal data may be transferred to, stored in, or accessed from jurisdictions outside of your country of residence, including to countries that do not provide the same level of data protection as your home jurisdiction.
In such cases, we apply appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission and compliance with applicable safeguards under relevant regional laws.
By interacting with festivalcinevaldivia.com, you acknowledge that such transfers may occur and are necessary for the established purposes described in this Policy.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by legal, contractual, or legitimate business obligations. Retention periods vary depending on the nature of the data, as follows:
– Usage and Technical Data: Up to 24 months
– Account Data: Retained as long as the user account remains active, plus 12 months after closure
– Transaction Data: Retained for 7 years for accounting and tax compliance
– Communication Data: Retained for 3 years from the date of last correspondence
– Preference Data: Retained until consent is withdrawn or 3 years from collection
After the expiration of these periods, data is securely deleted or anonymized.
9. Cookie Policy
festivalcinevaldivia.com uses cookies and similar tracking technologies to enhance your browsing experience and improve our service delivery. Cookies fall into the following categories:
– Essential Cookies: Required for basic operation of the Website (e.g., login, navigation).
– Functional Cookies: Enable personalized content and remembering user settings.
– Analytics Cookies: Allow us to analyze usage and performance metrics for optimization.
– Performance Cookies: Measure Website load times, responsiveness, and uptime.
Where required, we obtain explicit consent for non-essential cookies via our cookie banner in accordance with GDPR and CCPA provisions.
10. Cookie Management and Compliance
You have the right to choose whether to accept or reject cookies:
– You may manage your cookie preferences at any time via the Cookie Settings link located on the Website footer.
– Most browsers also allow you to block or delete cookies through their settings.
– Where applicable, we honor Do Not Track (DNT) signals and provide CCPA-compliant opt-out mechanisms for California residents.
For more information on how we use cookies, please refer to our separate Cookie Policy available on festivalcinevaldivia.com.
11. Special Protections for Children
We do not knowingly collect, use, or disclose personal information from individuals under the age of 13. If we learn that personal data has been collected from a child under 13 without verifiable parental consent, we will promptly delete such information from our systems.
Parents or guardians who believe their child has provided personal information may contact us at [email protected] to request deletion.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or website features. We encourage you to review this page periodically.
Where there are material changes, we will notify users via prominent notice on festivalcinevaldivia.com or direct communication, where appropriate.
13. Contact
If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data, please contact us at:
Email: [email protected]
We are committed to compliance with all applicable privacy regulations and to maintaining the trust of our Website users. If you believe your rights under the GDPR, CCPA, or other privacy laws have been violated, please contact us using the details above.